Welcome to Purity Spa. By booking an appointment or purchasing any of our services or packages, you agree to the following terms and conditions. Please read them carefully.

1. Appointments & Cancellations

• Appointments must be scheduled in advance via phone or email.

• A credit card is required to hold your reservation. Your card will not be charged unless you fail to attend or cancel within the allowed timeframe.

• To reschedule without penalty, please speak directly with a staff member at least 24 hours in advance of your scheduled time (72 hours for weekend appointments).

• Voicemails are not accepted as valid notifications for changes or cancellations.

• Cancellations or changes made within 24 hours will result in the loss of both payment and the session.

2. Late Arrivals

• Sessions begin at the scheduled appointment time.

• If you arrive late, your session will be shortened accordingly and will still end at the originally scheduled time.

• No refunds or credit will be issued for missed time due to late arrivals.

3. No-Show & Missed Appointment Policy

• Failure to show up for a scheduled appointment without notice will result in forfeiture of payment and the service.

4. Package Policies

• All package purchases are non-refundable.

• Credit from unused packages may be applied toward other services. This credit must be used within 12 months of the original purchase date.

5. Expiration of Packages

• The validity of packages depends on the service type and the number of sessions purchased. For exact expiration timelines, please consult with a Purity Spa manager.

6. Personalized Services

• We offer customized packages tailored to your unique preferences. These are designed based on your individual goals and needs.

7. Consultation Fees

• Facial consultation: $35

• Med Spa, laser treatments, and electrolysis consultation: $55

• Consultation fees are credited toward the cost of the service if purchased on the same day.

8. Payment Methods

• Accepted: All major credit cards, cash, and Venmo (our only supported payment app).

• Not accepted: Personal checks, Zelle, PayPal, or other payment apps.

9. Treatment Results

• The duration of treatment results may vary based on the type of service and individual factors.

10. General Inquiries

If you have questions not addressed in this policy, please contact us directly:

• Phone: (703) 243-4242

• Email: [email protected]

By using our services, you agree to abide by these terms. Purity Spa reserves the right to update or change these policies at any time without prior notice.